L2 & L3 Support


L2 & L3 Support

NUCLI offers L2 and L3 support services. Maybe the criticity of the Database System Management difficulty or due to the lack of specialists resources, NUCLI puts to diposal of his costumers, specialists with more than 15 years of experience to support the normal database management, planned interventions where it’s necessary to keep the level of service, software updates, unplanned stops (incidences), stress testing and software evolution, application performance problems, data recovery ...

NUCLI support services was created because of the demand of specialists with deep knowledge on the Oracle Databases Operation Management. They follow a methodology based on the intervention management, methodology that has been built from experience in critical mission systems that impact on data service improvement and directly, and -in the short run- in cost savings, either by enhancing the availability or by the reduction in the use of the infrastructure.

Benefits. Your Best Technological Partner

  • Proactive Team
  • Scalable Team
  • Service Delivery
  • Intervention Methodology: Activity and Forensic Reports
  • Efficacy in Resolution of Incidences or Doubts in the Administration
  • Service Requests Opening and Manufacturer Support Management
  • Oracle Software Development Management (PSUs y CPUs)
  • Continuous Measure of the Application Performance
  • Expert Consultants: Savings in Time and Money

Services. Associated Services to Be Considered in a Project

  • Level 2 Support
  • Level 3 Support
  • Expert Support in Performance Problems Resolution
  • Expert Support in Loss of Data Problems Resolution
  • Expert Support in Conceptual or Stress Testing
  • Expert Support in Hardware or Storage Extensions
  • Capacity Planning
  • Application Profile
  • Incidences Management

Technology. Oracle Technology Options to Be Considered

  • Oracle Database Technology